Frequently Asked Questions
Everything you need to know about creating with Rainbow Loom.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 10-21 business days depending on the destination.
Are your rubber bands safe and latex-free?
Yes, safety is our priority. All official Rainbow Loom products are high-quality, BPA-free, lead-free, and 100% latex-free to ensure they are safe for children and hobbyists.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer bulk discounts for schools or organizations?
We do offer special pricing for large volume orders. Please reach out to our wholesale department via the contact form for more information on bulk rates.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.