Returns & Exchanges
At Rainbow Loom Webstore, we want you to love your creative kits and accessories, which is why we offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all looms, bands, and tools are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing